Complaints Procedure

Neil Shadbolt Tree Surgery Ltd views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

All complaints will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

Written complaints may be sent to Neil Shadbolt Tree Surgery Ltd at 18 Bowland Crescent, Dunstable, Bedfordshire, LU6 3QD or by email at carolshadbolt01@gmail.com

Verbal complaints may be made by phone to 01582 665506 or in person to any member of staff.